Real Style Network

 

GENERAL QUESTIONS:

What is The Real Style VIP Program?

The Real Style VIP Program is your ticket to exclusive content, experiences and shopping rewards.  VIP membership includes a digital subscription to Real Style Magazine, access to exciting weekly contests, luxury product giveaways as well as behind the scenes videos and interviews. You also have the ability to shop and earn VIP Points at over 55 online stores. Accumulate enough VIP Points and receive gift cards to top retail stores.   

Is there a fee to join?

A one-year subscription (which includes four digital issues of Real Style Magazine) is $8.95. 

Can I join even if I live outside of the United States or Canada?

Right now The Real Style VIP Program is only available to American and Canadian residents.

Note: Quebec, Canada and Hawaii, U.S. residents are unable to join the club at this time. 


SHOPPING REWARDS:

How Do I Earn Shopping Rewards?

When VIP members shop via vip.realstylemagazine.com they earn one VIP point for every dollar they spend online.  Members can shop and earn at over 55 of the most popular online stores! We make it easy for members to keep track of purchases and points earned via their ‘My Account’ page.  

How do I make sure I am earning my VIP Points?

You must be logged in to your Real Style VIP account and be using our shopping store links in order to qualify for points. If you log in to your VIP account, make a purchase and then surf elsewhere on the Web and return to that store and make a second purchase, your second purchase will not earn VIP Points. You must be logged in to your Real Style VIP account every time you shop at a Real Style store. If you use multiple windows on your browser, the window in which you shop at the store must have originated with you logged in to your Real Style VIP account on the Real Style VIP Program website. 

Do all purchases made through The Real Style VIP Program qualify for VIP Points?

Almost all purchases you make through The Real Style Network VIP Program website qualify for VIP Points. We do not issue points if you order by phone, use coupons, gift certificates or store credit, or buy gift certificates/gift cards from stores. In order to receive VIP Points, you must be a member of The Real Style VIP Program, be logged into your VIP account and using Real Style VIP Program online shopping store links.

Auctions: Auction purchases from retailer sites do not qualify to earn VIP Points.
Monthly Deliveries: Monthly clubs including pet food deliveries and telephone service packages are not eligible for VIP Points.
In-Store Pickups: Purchases picked up at a retailer store do not qualify to earn VIP Points.
Prescriptions: Purchases of prescription medications do not earn VIP Points.

When can I get my first shopping reward?

VIP Points can be redeemed starting at 1,000 points.

VIP Points Required

1,000
1,500
2,000
2,500
3,000

VIP Shopping Reward

$10 Gift Card
$15 Gift Card
$20 Gift Card
$25 Gift Card
$30 Gift Card

 

Available gift cards:

HBC
Holt Renfrew
Winners
Marshalls
Homesense
Macys
Saks 5th Avenue
Target

Please remember it can take anywhere from 10-30 days for the stores to report your purchase to us.  Once confirmation is received, you will see your pending VIP Points on your My Account page under Pending Points. After 45 days they will be placed in the Awarded Points tab where you can redeem them for giftcards.  We send gift card rewards only for amounts that we have actually had confirmed by the store. 

How do I find out how much I have earned in VIP Points?

Login in to your Real Style VIP account and visit your ‘My Account’ page to see Pending Points and Awarded Points. 

What is the difference between "Pending Points" and "Awarded Points"?

When a member makes a store purchase, stores report the purchase to us (generally within 10-30 days). Once a purchase is confirmed, it is posted in your ‘My Account’ page as “Pending Points”. Pending Points stay in a "Pending" state for approximately 45 days. When an item that you have bought at a partner store has exceeded 45 days and the item has not been returned, the Pending Points amount from that order will be moved to Awarded Points where the VIP Points are eligible for redemption. 

Do I have to do anything special when checking out of an online store?

No. As long as you logged into your Real Style VIP account and used the shopping store links provided by our stores for all purchases, you are fine. 
 

How long does it take for VIP Points to show up in My Account when I make a purchase at a store?

When a member makes a store purchase, stores report the purchase to us (generally within 10-30 days). Once a purchase is confirmed, it is posted in your My Account page as “Pending Points”. Pending Points stay in a "Pending" state for approximately 45 days. 

Are purchases placed via telephone or in-store eligible for cash back rebates?

No. Purchases must be made by a logged in member through the Real Style VIP Program website. All purchases must be made using the shopping store links provided by our stores. When you click through to a store, you must make your purchase in that same click session in order to qualify for VIP Points.  

What happens if I want to exchange a product or try to change an order that I placed online via telephone?

If a member exchanges an order or if the order is changed with our Online Mall store via the telephone, our Online Mall store will not credit the Real Style VIP Program with a commission for the original sale. The best thing to do is cancel the original order and re-place your order through our website to ensure you qualify for VIP Points. 

Are shipping/taxes I incur on purchases included in my VIP Point calculations?

No.  VIP Points are not awarded for any tax and shipping you pay on purchases. 

Why is there a deduction on my VIP Points balance?

When you return an order that you've purchased from one of our Online Mall stores, VIP Points earned on that purchase are deducted from your account balance. 

What do I do if I did not receive my Shopping Rewards Gift Card?

If you choose to redeem your points, you will be sent your requested gift card within 7 business days. If you do not receive it or have questions regarding the card or delivery, please let us know at This email address is being protected from spambots. You need JavaScript enabled to view it.  

Can I update my account information?

Yes! Simply login to your Real Style VIP account and visit your ‘My Account’ page. Then click on Edit Profile. This will allow you to view and edit personal information like your name, address, etc. 

What are cookies and how do I make sure that my computer is accepting them?

Cookies allow a website to recognize you without making you sign in every time you enter a site. You will need your cookies to be enabled in order for your purchases to be tracked and properly credited. Your browser should automatically accept cookies unless you have turned cookies off. 

The stores I want to shop at are not listed on your site. Is there anything I can do?

We are constantly adding new stores to our Online Mall. Please feel free to send a store suggestion to This email address is being protected from spambots. You need JavaScript enabled to view it.


MEMBER/TECHNICAL QUESTIONS

I am having trouble using The Real Style VIP Program site. What should I do?

Please report the problem to our member services department at This email address is being protected from spambots. You need JavaScript enabled to view it.. We will work to rectify all technical concerns quickly and effectively. 

What do you do with my personal information? Is it safe?

We do not sell or trade your personal information to third parties or entities. For a complete description of our Privacy Policy, click here. 

Can I cancel my membership?

If a member no longer wishes to have access to all of the benefits of the Real Style VIP Program, a cancellation request can be emailed to This email address is being protected from spambots. You need JavaScript enabled to view it.. We will immediately cancel your membership and send you a confirmation email. Please note however, that the yearly fee is non-refundable.

 

Read Real Style Network's VIP Terms and Conditions | Read Real Style Network's VIP Privacy Policy